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Books : Business, Finance & Law : Management : Call Centre Management
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Ever feel undervalued at work? Looking for a bit of escapism to raise your spirits? Then Phone Monkey is the book for you. This is the laugh-out-loud-funny true story of a Phone Monkey being trained to sell insurance, while at the same time recounting the catastrophes he's encountered in his other jobs. Guaranteed to have you giggling away to yourself for hours! With a handful of extremely entertaining comic strips thrown in to lighten up the story, Phone Monkey's debut offers a refreshingly cynical insight into the modern world of work. Now the comic strips have been updated into a larger format so there's no problem with reading them on the Kindle!
Here's what some readers had to say about it:
“It’s hilarious, thank you for cheering my day up! I’ve recommended your book to all my fellow Kindlers.”
“Really good book. Loved reading this, I used to work for an insurance company so I relate to the stories. Made me laugh all the way through! I’ve recommended this on!”
“Just to say I’ve just read your book and I really enjoyed it. I bought it last night and read it in one sitting. Keep writing.”
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Bridget Jones's Diary meets The Office. Madison Lee is a fresh college grad, ready to take on the world of print media. But she has zero luck landing a job. Unemployment is at ten percent and on the rise. Desperate and left with no other options, she accepts a position as a service rep at a call center in Pocatello, Idaho. At the Lightning Speed call center in Spudsville, Maddy plunges into the wild and dysfunctional world of customer service where Sales is prided over Service and an eight hour shift is equivalent to eight hours of callers bashing her over the phone. Oh sure, the calls are bad. But Maddy manages to find humor on the phone and off the phone. And with all the salacious drama behind the calls, there is never a dull moment at the Lightning Speed call center.
Lately . . . Maddy has been pining for her smolderingly gorgeous co-worker Mika Harket. Now things are heating up on the phone--and elsewhere. Don't hang up on this novel. Working at a call center has never been this garish . . . or this delightful.
***DISCLAIMER: If you find politically incorrect shows like The Office, South Park and Chelsea Lately detestable, juvenile and offensive, then this book is probably NOT for you.
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Never Cold Call Again offers practical, step-by-step alternatives to traditional cold calling for salespeople, small business owners, and independent professionals who are actively building a client base. The Information Age presents endless opportunities for finding leads without cold calling.
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In winter 2004, a writer met a young girl on a night train journey. To pass the time, she offered to tell a story. However, she had a condition: that he make it into his second book. He hesitated, but asked what the story was about.
The girl said the story was about six people working in a a call center, set in one night.
She said it was the night they got a phone call.
That phone call was from God.
Welcome to one night 2 call center, another witty, dark novel from the award-winning author of the national bestseller Five Point Someone.
Are you ready to take the Call?
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A romantic comedy of six friends kicking against the system, against their boss, and against each other.
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ENVIRONMENTAL SEWAGE TREATMENT
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Call Center Management on Fast Forward is the most widely read book on contact center/call center management available today. Trusted for its accuracy, clarity and proven guidance, it has become required reading in organizations around the world. Now, this third edition is updated and expanded to include social media, evolving customer expectations, new performance objectives and metrics, the contact center’s evolving role in strategy, and much more! You'll learn how to:
• Improve customer experiences
• Build a team equipped with the right know-how
• Achieve service level with quality
• Maximize the contact center’s strategic value
• Win top management’s support
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Covers Version 2.6 of the Linux kernel, which has seen significant changes to nearly every kernel subsystem, particularly in the areas of memory management and block devices. This book provides a guided tour of the code that forms the core of all Linux operating systems.
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Phone Monkey : The Secret Diary of a Frustrated Call Centre Worker
Ever feel undervalued at work? Looking for a bit of escapism to raise your spirits? Then Phone Monkey is the book for you. This is the laugh-out-loud-funny true story of a Phone Monkey being trained to sell insurance, while at the same time recounting the catastrophes he's encountered in his other jobs. Guaranteed to have you giggling away to yourself for hours!
Phone Monkey 2 : The Takeover
When the insurance company falls under new management there’s massive upheavals for the Phone Monkeys! With the workers’ pay being slashed, and the danger of the bosses discovering Phone Monkey’s tell-all book deal, there’s plenty of fun adventures to keep you entertained!
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With coverage of the various technological advancements and developments in the field of call centers, this guide helps put value on customer relations efforts undertaken in call centers and shows you how to implement different strategies for continual improvement and superior customer service.
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